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Maximize your business' profitability. We’ll outline a plan in 30 minutes.

Do you know who your most profitable customers are?

Our Process

1. Verify Data

  • Audit financial data.
  • Assign expenses to specific projects.
  • Add source of sale and customer acquisition cost data.

2. Identify Opportunities

  • Compare your metrics to industry benchmarks.
  • Identify metrics that must be improved.
  • Identify your most profitable customers and projects.

3. Increase Profits

  • Acquire more high value customers.
  • Use economies of scale to reduce costs.
  • Set better prices based on data.

Our Services

Customer Profitability Analysis

Strategy Workshop

Employee Engagement

Habit Building

Decision Modeling

Financial Projections & Modeling

Competitive Analysis

Market Testing

Process Improvement

Process Automation

Paid Acquisition Strategy

Performance Management

Market Research

Cashflow Analysis

Invoice Automation

Product Development

Testimonials

“I witnessed Konrad lead the team with a focused mindset, listening skills and effective processes that extracted innovative thinking from everyone. It’s rare that I work with someone of this caliber and I’m grateful to have had the opportunity.”

Doug Binette, DB Ventures

“Konrad and impakt Labs did an excellent job by conducting assessments, listening to our company’s issues and concerns, and identifying opportunities for improvements. The systems they created have unquestionably saved countless hours and dollars.”

Kenny Tang, Platinum Porter

“Impakt Labs and its tools proved themselves invaluable in setting the daily course of my company, and the daily habits needed for me to become an effective leader and communicator of my vision. Any person or company that takes advice and counsel from this team will not be disappointed, I guarantee it.”

Walter Clapp, Community Adaptation

Management Team

Konrad Kopczynski

I make the invisible visible.

I do this by leading candid conversations, identifying hidden root causes and building repeatable systems that solve problems.

I've led projects for TD Ameritrade and Bridgestone America. I've been a partner in startups that generated millions of dollars in revenue in their first year. I've spoken at conferences ranging from Enterprise Data World to the Gilbane Conference. I've spent the last 10 years immersed the nitty gritty of building companies and managing people. I know how hard it can be to implement the “best practices” in your organization.

Specialties: Crucial Conversations, Forward Focus, Modular Thinking, Complexity Reduction, Process Improvement, Converting Fuzzy into Concrete, Structured Thinking

Alika Graham

I make ideas simple.

I am driven by an intense passion for collaboration and development of relationships.

My role is to develop client relationships and sales & marketing components necessary for our sustained success. I have nearly a decade of experience in the entrepreneurial world and have been involved in the founding of numerous ventures including the menswear brand Sebastian Ward, as well as the multi-million-dollar-revenue-generating luxury concierge, Platinum Porter.

Specialties: Sales, Customer Development, Advertising, Business Strategy, Product Development, Branding, Business Development

Nicholas Hahn

I make things work.

I oversee the analysis, development and implementation of high-level strategies, financials, and operations, with emphasis on viability and practicality.

My background is in finance, business development, strategy, management, and communications. I have co-founded, structured and operated multi-million dollar businesses in different industries, like Platinum Porter, a luxury travel startup; worked in private capital management, and in operations at Merrill Lynch, leading projects focused on optimizing processes; and have experience in crisis counselling and communications.

Specialties: Pragmatic, Strategic Thinking and Planning; Business Development, Turnaround, and Growth; Financial Management & modeling; Interpersonal Communications; Forming Consensus; Analysis, Foresight and Attention to Detail; Dispassionate Crisis Management.

Our Experience

New York, NY

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